Support: Livewire Dash GPS Vehicle Tracker

Mar 4th 2024

Livewire Dash Quick Start Guide

Livewire Dash is a cutting-edge hardwired GPS vehicle tracker designed for those who need continuous, reliable location data with added convenience and discreet monitoring. Installed directly into your vehicle's electrical system, the Livewire Dash ensures uninterrupted power and real-time tracking updates. Its advanced features include precise GPS tracking, geofencing, instant alerts, and detailed trip reports, making it ideal for fleet management, personal vehicle monitoring, and theft prevention.

Quick Start Guide

Follow the steps below to ensure a smooth installation and setup process.

Step 1: Install the Wiring Harness and Connect the Tracker

  1. Preparation: Gather the necessary tools for installation. If you're not confident in your ability to install the device, we strongly recommend contacting a local mechanic or car stereo/alarm installer.
  2. Installation: Refer to the installation diagram provided in your package. Connect the wiring harness to the tracker and secure it properly in your vehicle.

Step 2: Positioning the Tracker

  1. Optimal Placement: Place the tracker in an area of your vehicle with minimal metal obstruction to ensure the best GPS signal. Typically, under the dashboard or near the rearview mirror are good spots.
  2. Orientation: Ensure the side with the lights is facing down. This helps with signal reception and performance.

Step 3: Test Drive

  1. Initial Test: After installing the tracker, take your vehicle for a 20-30 minute test drive. This allows the Livewire to establish a stable GPS connection.
  2. Observation: Monitor the tracker during this period to ensure it is working correctly.

Step 4: Log In

  1. Email Notification: Check your email for a message with the subject "Important: Your Password for GPS Login". This email contains your login credentials.
  2. Accessing Your Account: Visit https://www.brickhousesecurity.com/.

    Download the BrickHouse Locate GPS App for convenient mobile access:

Livewire Dash Wiring Guide

Download User Manual

Click the attachment below to view or download the full manual for the Livewire Dash GPS Tracker.

FAQs

Having trouble logging in? Can't find the email containing your username and password?

Please go to Locate.BrickHouseSecurity.com and click "Forgot your password?". Enter your email and username, which is your email address, then click Reset Password. A password reset link will be sent to you. Check your email and follow the instructions to reset your password and log in.

How do I track on a mobile device?

You can track the device using the BrickHouse Locate GPS app available for iOS and Android devices. Download it on the App Store or get it on Google Play for free.

When I log in, I don’t see my device. Why?

Your device may not have established a GPS connection yet. Make sure to test drive your vehicle after having the Livewire installed.

  • If the unit is still not showing on the map after your test drive, turn the vehicle on to power the device and check the LED indicators on the Livewire. When turned on the GPS Light (RED) should begin to flash followed by the Cell Light (GREEN). The GPS Light will turn solid once a GPS signal is located. The Cell Light will slow down but remain flashing once it has connected to the cellular network.
  • If no LED lights display on the device, it may not be getting any power. Confirm that the tracker was wired correctly during installation.
  • If the GPS light continues to flash and does not turn solid your device may be experiencing a problem connecting to GPS.
  • Confirm the tracker was wired correctly during installation.
  • Try repositioning the device to see if the current placement is causing the problem. Make sure the device is facing down and with as little metallic obstruction around it as possible.
  • If the Cell Light turns solid, your device may be experiencing a problem connecting to the cellular network or there may be an issue with the device’s SIM card. Please call our support team so we can further investigate.
  • If the LED lights are behaving correctly, go for another test drive. If the unit is still not showing on the map after your test drive, please call or email our tech support team.

How do I update my billing information for service?

Visit my.brickhousesecurity.com to set up an account or log in to your existing account. Here you can manage your payment method for your GPS service

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